Shipping Policy

This Shipping Policy applies to orders placed through Dungeon Builder (dungeon-builder.mythsmiths.co.uk). If you have purchased from us through another online sales channel, please refer to that platform's own shipping policy.

1. Dispatch Times

All items are made to order. Please allow 2–7 working days for dispatch, depending on the size of the order. During busy periods, dispatch may take slightly longer, and we will notify you if this is the case.

2. UK Shipping

We ship to all addresses within the United Kingdom. UK orders are typically delivered within 2–4 working days after dispatch via Royal Mail or an equivalent carrier.

3. International Shipping

We ship to the United States and Canada. International orders are typically delivered within 7–14 working days after dispatch, depending on the destination. Delivery times may vary due to customs processing.

4. Packaging

All miniatures are carefully packaged using recyclable materials to ensure they arrive safely. We are committed to minimising our environmental impact and use sustainable packaging wherever possible.

5. Order Tracking

Tracking information will be emailed to you once your order has been dispatched. You can also view your tracking details and order status under the My Orders page in your Dungeon Builder account.

6. Contact Us

For any shipping-related questions, please contact us at info@mythsmiths.co.uk.